Privacy Policy

This policy applies to website visitors, prospective clients, active clients, referral partners, and anyone who contacts us or uses our digital platforms.

• Contact & identity: name, email, phone, company, address, and messages submitted through forms or email.
• Project & business data: requirements, briefs, assets, credentials (when voluntarily shared for delivery), and communication history.
• Client Portal: login details, profile information, OTP verification data, digital signature names, agreement acceptance records, and portal activity.
• Payments: billing details, invoice records, and transaction references processed through approved payment gateways (we do not store full card details on our servers).
• Technical data: IP address, browser type, device information, cookies, and analytics data for security and performance.
• Referral program: partner registration, Refer ID usage, lead submissions, commission and payout information (see also our Referral Partner Privacy Policy).

• Respond to enquiries and provide web, software, AI, marketing, and support services.
• Create proposals, contracts, invoices, and project documentation.
• Operate the Client Portal — agreements, SOW, invoices, meetings, tickets, and file sharing.
• Process payments, commissions, and account-related communication.
• Improve website performance, security, and user experience.
• Send service updates or marketing communications where you have consented (you may opt out anytime).

Confidential information shared during a project is protected under our Mutual Non-Disclosure Agreement (NDA) and related client contracts, in addition to this Privacy Policy. We do not sell or trade personal or project data. Access is limited to authorized CodeWave team members and contractors bound by confidentiality obligations.

We may share data only when necessary:

• With trusted service providers (hosting, email, payment gateways, analytics) under confidentiality and security obligations.
• When required by law, court order, or to protect our legal rights.
• With your explicit consent.

We do not sell personal information to third parties.

We use reasonable technical and organizational measures to protect data, including secure hosting, access controls, and encrypted connections where applicable. No method of transmission over the internet is 100% secure.

We retain personal data for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain business records. Agreement and invoice records may be retained as required by applicable law.

Data may be processed on servers or through partners located outside India (for example, cloud hosting, email, or payment services). Where this occurs, we take steps to ensure appropriate safeguards are in place.

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent. Client Portal users can update profile details from the portal. Contact us using the details below for other requests.

We use cookies and similar technologies to improve browsing experience, remember preferences, and understand site usage. You can disable cookies in your browser settings; some features may not work correctly if cookies are disabled.

Our website may link to external sites, social platforms, or third-party tools. We are not responsible for the privacy practices of those websites. Payment processing is handled by approved third-party gateways subject to their own policies.

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of our website or services after updates constitutes acceptance of the revised policy.

For privacy-related questions, contact contact@codewavestudio.space or visit our contact page. Active clients may also raise requests through the Client Portal.