Refund Policy
CodeWave Studio aims to deliver high-quality web, software, AI, and digital services with transparent billing. This Refund Policy explains general refund rules for website enquiries and client payments. For active projects, your signed Master Service Agreement (MSA), Statement of Work (SOW), Maintenance Agreement, or invoice terms take precedence where they differ.
Clients with signed MSA, SOW, Maintenance, or Support agreements should refer to those documents for project-specific cancellation and payment terms. This page provides general guidance for all visitors and clients.
Refunds may be considered when:
- A duplicate payment was made in error.
- Service was cancelled in writing before any substantial work had started, and no deliverables were provided.
- CodeWave Studio is unable to commence agreed work due to reasons within our control (case-by-case review).
Refunds are generally not provided for:
- Work already completed, delivered, or approved by the client.
- Advance or milestone payments for work already performed (as per signed MSA/SOW).
- Delays caused by missing client feedback, content, credentials, or approvals.
- Change of mind after custom development, design, or configuration has begun.
- Third-party purchases (hosting, domains, plugins, ad spend, licenses) made on behalf of the client.
- Support, SLA, or maintenance fees for the current billing period once the period has started.
- Maintenance plan fees paid for an active billing cycle (cancellation may apply to future cycles with written notice as per the Maintenance Agreement).
Custom websites, software, AI solutions, branding, and digital deliverables are non-refundable once approved, deployed, or handed over — because they are created specifically for the client and cannot be resold as generic products.
If a client cancels an active project, payment is generally due for all work completed up to the cancellation date. Any advance amount covering completed milestones or hours is non-refundable unless otherwise agreed in writing in the MSA or SOW.
- Email contact@codewavestudio.space with invoice number, payment date, amount, and reason.
- Active clients may also raise a ticket through the Client Portal.
- Requests are reviewed within 3–5 business days.
- We may request additional information before a decision is made.
Approved refunds are typically processed within 7–10 business days via the original payment method (UPI, bank transfer, or gateway reversal where supported).
Each request is reviewed individually. CodeWave Studio reserves the right to offer partial refunds, credit notes, or alternative resolutions where fair and appropriate. Chargebacks without prior contact may affect ongoing project support.
Refund queries: contact@codewavestudio.space · Contact page · See also Terms & Conditions