Refunds Policy
At CodeWave Studio, we strive to deliver the highest quality services in web development, graphic design, digital marketing, ebook publishing, and ecommerce solutions. We value your satisfaction and aim to ensure a transparent and fair refund process.
Refunds may be granted under the following conditions: Service Not Delivered: If we fail to deliver the agreed-upon service within the promised timeline (without prior communication or delay approval), you may be eligible for a full or partial refund. Duplicate Payment: If you are charged more than once for the same service due to a technical error, the duplicate amount will be refunded. Service Cancellation by Client: If you cancel the service before the work has started, you may receive a partial refund (after deducting processing and consultation fees).
Refunds will not be provided under these conditions: If the service has already been delivered or is in the final stages of completion. If the delay or issue is caused by a lack of communication, content, or input from the client. For changes in personal preference after the project has been completed.
Since most of our services are customized based on individual client requirements, we follow a strict no-refund policy once the work is approved or delivered, unless otherwise stated in a written agreement. Process for Requesting a Refund To request a refund, please contact us at [your email address] with the subject line "Refund Request – [Your Order/Project Name]" and include: Your full name Project or order ID Reason for requesting a refund Our team will review your request within 3–5 business days and notify you of the outcome.